Refund Policy

Last Updated: August 22, 2023

At PripGo.com, we strive to provide exceptional service to our valued customers. We understand that travel plans can change, and sometimes, you may need to cancel or modify your hotel booking. To ensure a transparent and fair process, we have outlined our refund policy below. Please read this policy carefully before making a reservation.

1. Cancellation and Refund Eligibility:

1.1. Free Cancellation: Many of our hotel partners offer free cancellation within a certain time frame. The specific cancellation policy for your booking can be found on the booking page before you confirm your reservation. Please note that the cancellation policy may vary depending on the hotel, room type, and dates of stay.

1.2. Non-Refundable Bookings: Some bookings may be non-refundable or have special conditions that make them non-cancellable. It is essential to review the cancellation policy for your booking before making a reservation.

2. Cancellation Process:

2.1. To cancel your booking, please log in to your PripGo.com account and navigate to the "My Bookings" section.

2.2. Locate the booking you wish to cancel and follow the cancellation instructions provided.

2.3. If you encounter any issues during the cancellation process, please contact our customer support team for assistance.

3. Refund Processing:

3.1. If your booking is eligible for a refund, the refund will be processed based on the hotel's cancellation policy and the method of payment you used when making the reservation.

3.2. Refunds will be credited to the original payment method within the timeframe specified by the payment provider. Please note that the time it takes for a refund to appear on your statement may vary.

4. No-Show Policy:

4.1. If you do not show up for your reservation and fail to cancel it according to the hotel's cancellation policy, you may be charged a no-show fee by the hotel. PripGo.com is not responsible for no-show fees incurred due to the customer's failure to cancel or modify a booking.

5. Modifications and Amendments:

5.1. You can modify or amend your booking if the hotel's cancellation policy allows it. Any changes to your reservation may result in additional charges or refunds, depending on the hotel's policy and the new booking details.

6. Exceptional Circumstances:

6.1. In exceptional circumstances such as natural disasters, government-imposed travel restrictions, or other unforeseen events, PripGo.com and the hotels may need to adjust their cancellation policies. We will work closely with affected customers to find fair and flexible solutions.

7. Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at [contact email or phone number].

Please note that this refund policy applies to hotel bookings made through PripGo.com. For information on other travel-related services or packages, kindly refer to the specific terms and conditions provided for those services.

PripGo.com reserves the right to update or modify this refund policy at any time, with or without notice. It is the responsibility of the customer to review the policy periodically for changes or updates.